Refund policy

Return & Exchange Policy

We want you (and your furry best friend) to absolutely love your order. If something isn't quite right, we're here to help make it easy. Here's everything you need to know about our returns and exchanges.

TLDR;

Situation What You Pay 
Wrong item or arrived damaged Nothing. We cover it.
Exchange: Dog hoodie wrong size ordered (first purchase only) Free! (same design)
Exchange: Human hoodie or non-first purchase $9.99 return shipping
Don't love it (standard return) $9.99 return shipping
Item condition to qualify Like new - tags on, unworn, unwashed
Return window 14 days from delivery


How to Start a Return or Exchange

Starting a return or exchange is easy! Just follow these steps:

  • Open the confirmation email from your order and click through to your order status page
  • Click Return items
  • If you're checking out as a guest, we'll email you a quick one-time code to confirm it's you
  • Select the item(s) and reason for your return
  • For damaged or wrong items, note the issue and send us photos through our contact form so we can process it as a free fix
  • Once approved, you'll receive shipping instructions and your return label

 

Returns

Return Window

All return and exchange requests must be submitted within 14 days of your delivery date. After that window closes, we're unfortunately unable to accept requests. Request your return here.


What Qualifies for a Return or Exchange

To keep things fair for everyone in our pack, returned or exchanged items must be like new:

  • Original tags still attached
  • No signs of wear, washing, or use
  • Minimal pet fur or hair

🐾  If an item doesn't meet these conditions when we receive it, we'll reach out to you directly before making a decision — no automatic fees, just a real conversation.


    Received Something Damaged or Wrong?

    That's completely on us and we'll fix it fast. If your order arrived damaged or you received the wrong item:

    • Snap a clear photo showing the issue
    • Use our contact form with a note and your order number and photos
    • We'll manually review and respond
    • Once approved, we cover 100% of return shipping and will send the correct item or issue a full refund


    Standard Returns (Changed your mind)

    Not feeling it? No hard feelings. Here's what to expect for a standard return:

    • Return shipping fee: $9.99 (deducted from your refund)
    • Item must be returned within 14 days of delivery
    • Item must be like new condition (tags on, no wear or washing)
    • Refunds are issued to your original payment method


    Exchanges

    Dog Hoodie - First Order Exchange Perk

    We know sizing can be tricky when you're ordering for your pup the first time. That's why we offer one free exchange on your very first order — no shipping cost, no hassle.
    Here's how it works:

    • Eligible for: First-time orders only (one exchange per customer)
    • Exchange for: Dog hoodies only, the same item in a different size or color
    • Return shipping: FREE — we've got it covered!
    • Outbound shipping for new size: FREE
    • Item must still meet like new conditions (tags on, no signs of wear or washing)

    🐾 This perk applies to your first order only. Subsequent exchanges or orders and human hoodies follow our standard policy below.


    All Other Exchanges

    Exchanges for human hoodies and dog hoodie exchanges after your first order:

    • Return shipping fee: $9.99 (deducted from your refund)
    • Item must be like new condition (tags on, no wear or washing)


    Final Sale Items

    Any item purchased at greater than 50% discount is considered Final Sale. These items are non-returnable, non-exchangeable, and non-refundable. Please double-check size and color before completing your order.


    Limited Drop Exchanges

    Because our drops are limited, the size or color you want for an exchange may no longer be in stock by the time your return is received. Here's how we handle it:

    • If your exchange item is available: we'll process your exchange as normal
    • If your exchange item is sold out: we'll issue store credit for the full item value, valid for 12 months
    • Store credit applies to: any item in our store that is available
    • Prefer a refund instead? just let us know and we'll refund you to your original payment method instead, minus any return shipping or restocking fees

     

    Can I change or cancel my order?

    We do our best to process and ship out orders as quickly as possible, so please send us a message through our contact form if a change needs to be made. If we're able to catch it in time, we can update your order! If your change was not captured in time, we offer quick and easy exchanges or returns.


    Questions? We're here!

    Our team is happy to help. Reach out anytime through our contact form and we'll get back to you as fast as our dogs chase a ball. 🎾

    Thank you for shopping with us — your pup would be proud. 🐾