Estimated Shipping Times

Standard Shipping: 5-8 business days

 

Shipping Details

Where do you ship?

We currently ship to all 50 U.S. states. We don't yet ship internationally, but we're hoping to expand shipping options as we grow — sign up for our newsletter to be the first to know. Currently, we are only able to ship to physical residential or business addresses. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future!

 

Incorrect Shipping Information

INURAI STUDIO is not responsible if incorrect or missing shipping information is provided at checkout. We will not process any refunds in such cases.

 

Lost or Stolen Items

INURAI STUDIO is responsible for delivering items to the shipping address provided at checkout. We are not liable if the item is lost or stolen after being marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.

If order tracking claims the order was lost in transit, your claim must be submitted no later than 4 weeks after estimated delivery date. We may ask you to assist in the investigation. 

It is the customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered.

 

Order Tracking

Some products are packaged and shipped separately. We cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date. You can also track your shipment from the Shopify confirmation email link.

Packages may take longer to arrive during the holiday seasons, depending on local postal office capacity.

How do I check the status of my order?

Once your order is on its way, you'll receive a shipping confirmation email with a direct link to your tracking details. You can also log into your account to view your order history. 

 

Taxes and Duties

All applicable customs and import duties, fees, and taxes are the responsibility of the customer. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after it has been successfully delivered back to our warehouse